Receptionist
Receptionist is responsible for greeting and accomodating visitors, properly delivering hotel rules, coordinating the work of hotel services and providing exeptional hospitality.
уроков - 19
378
Результат
Acquitance with International Standards
Performing paperwork
Self-presentation and Interrelation
Conflict management
Communication skills and business etiquette
Foreign languages in hospitality industry
Presentation techniques
Negotiation guide
Программа
Модуль 1History of hotels and hospitality development
Модуль 2Introduction to International Classification and Certification of Hotels
Модуль 3Quality system management
Модуль 4Professional appearance
Модуль 5Hotel function
Модуль 6Course introduction: Booking
Модуль 7Front office specialist
Модуль 8Check-out Process – Theoretical
Модуль 9Other hotel departments
Модуль 10Guest services
Модуль 11Guest relations
Модуль 12Cases
Автор
